SOCIAL MINDFULNESS AS A PREDICTOR OF CONFLICT MANAGEMENT STYLES AMONG TELECOM EMPLOYEES

Abstract

The current study examined the association between conflict management styles and social mindfulness in telecommunication workforce. A sample of 240 employees, aged 22–64 years, was selected through convenient sampling from telecommunication companies in Islamabad. Data were collected using the Rahim organizational conflict inventory and social mindfulness. Pearson correlation, regression analysis and t-test were used. Social mindfulness is negatively correlated with avoiding, dominating styles whereas positively correlated with obliging, compromising, and integrating. Females demonstrated higher social mindfulness and use of compromising strategies than males (p = .004, p < .01), while avoidance style was more prevalent in male employees. The finding indicates that individuals who work in person demonstrate much greater levels of the use of the dominating styles compared to those in hybrid work modes. The findings highlight that organizations may foster more socially mindful workplace by increasing overall productivity, reducing conflicts, and enhancing employee well-being.